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FAQ

Home > Frequently asked questions

  • How does the Segway’s Personal Transport move? How does it balance?

    The PT senses the lean of the rider with the assistance of five micro-machined angular rate sensors and two accelerometers that sense the angle of the PT with respect to gravity at 100 times per second. It balances the rider by applying forces to the ground in the direction of the lean.The Segway PT's Leansteer technology encourages riders to lean and move from Point A to B. It does so by using the sideways lean measurements of the rider, along with the roll angle of the platform, to generate acceleration. Gently move the handlebar and LeanSteer frame in the direction you want to travel and feel the PT respond.

  • Does the Segway PT have weight limits?

    Yes. Segway sets weight limits for rider safety and to reduce the risk of damage to a Segway PT. A rider must not weight less than 100 lbs. (45 kg). The PT's maximum payload (which includes the rider and all cargo) is 260 lbs. (117 kg). The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 10 lbs. (4.5 kg).

  • How far can a Segway PT go on a single charge?

    On a single charge the i2 can support up to 38 km/24 mi of travel, while the x2 can support a trip of up to 12 miles/19 km. Keep in mind that travel distances are dependent on payload, riding style and terrain. In addition, batteries will recharge when travelling down hills. You'll be amazed at just how far the PT can take you.

  • Can I use the Segway PT in the rain?

    Yes. The PT is sealed to allow it to operate in wet weather. Just be careful, as slippery surfaces can be hazardous. Keep in mind that the unit is not designed to withstand being submerged in water. Therefore, you should avoid exposing the PT to heavy downpours and extended periods of heavy rain.

  • Can you insure a Segway PT?

    We recommend you contact your insurance company or local agent to find out what type of coverage is available for a Segway PT.

  • How do I care for my Segway PT during the winter months?

    Prepare your Segway PT for cold weather and winter storage by referencing our Winter Maintenance Tips document (PDF). This document will provide you with guidelines on how to properly maintain your Segway PT during the winter months.

  • How do I become an Authorized Segway Dealer or Distributor?

    Segway Canada is always looking to work with enthusiastic, driven entrepreneurs to further expand our network of dealers and distributors. Click here to visit our « Become a Dealer » page. You'll find more information and an application.

  • Where can I take a Segway PT Tour?

    You can find a Segway PT Tour literally in every corner of the world. Please click here to visit our Authorized Tour Locator on segway.com

  • How much does a Segway PT cost?

    Due to exchange rates, tariffs and other taxes, pricing may vary. It's best to contact one of Canada’s Authorized Segway Dealers, using our locator, to discuss pricing.

  • How fast can the Segway PT travel?

    Each Segway PT is equipped with two operational settings, ‘beginner’ or ‘turtle’ mode and ‘standard’ mode. The beginner setting is set to 13 km/h (6 mph) and the standard setting is set to travel up to 20 km/h (12.5 mph). 12.5 mph is roughly equivalent to a 5-minute mile.

  • How do you charge a Segway PT?

    A standard wall outlet charges a Segway PT's batteries. To fully recharge the batteries from empty requires 8-10 hours. However, your PT may be plugged in to top off its charge at any time.

  • Can the speed for a PT be locked?

    Yes. Each InfoKey controller can be locked in the beginner setting by pressing a special sequence of buttons. You can also set the beginner setting speed, standard setting speed and ‘off’ time for standby mode. Further customization is possible by programming the InfoKey controller at the Segway factory. Programming each InfoKey controller separately is an additional service offered to customers that can be quoted per account by your local dealer.

  • How do I keep my Segway PT clean?

    You can keep your Segway PT looking squeaky clean with mild soap and water. Please do not use a pressure washer or a high-pressure hose and be sure to keep water away from the charging port. In addition, please note that we do not recommend products that protect and shine rubber, plastic and vinyl surfaces as these products may reduce tire traction and increase the risk of a fall.

  • Where can I find my Segway PT’s serial number?

    Stand behind the PT and lift the back edge of the right floor mat to expose the barcode label. There will be a 12-digit number printed directly on the base of the unit. Be sure to write it down and store it in a safe place.

  • How do I become an Authorized Segway PT Tour?

    In Canada, Tours are only considered authorized when affiliated with Segway Canada. Authorized tours are listed on our website and are required to follow strict training and safety guidelines. Click here to visit our ‘Become a Tour Operator’ page where you’ll find an application to become a Canada Segway Experience Center (CSEC).